Welcome to San Luxury Trekking. By booking a trip or using our services, you agree to the following terms and conditions. Please read them carefully.
1. Booking and Confirmation
- All bookings are subject to availability.
- A booking is confirmed only after payment is received and a confirmation email is sent.
- Details provided by the traveler must be accurate and complete; San Luxury Trekking is not responsible for delays or issues caused by incorrect information.
2. Payment Terms
- Payment options include full payment or partial deposit (e.g., 20%).
- Remaining balance must be paid before the trip start date as per your booking confirmation.
- All payments are non-refundable unless otherwise stated.
3. Cancellation Policy
- Cancellations must be made in writing (email).
- Cancellation charges vary depending on the time of cancellation before the trip:
- 30+ days: Partial refund of deposit
- 15–29 days: 50% of total cost
- Less than 15 days: No refund
- San Luxury Trekking reserves the right to cancel trips due to unforeseen circumstances (weather, political events, or natural disasters). Full refund or alternative arrangements will be offered in such cases.
4. Travel Documents
- Travelers are responsible for obtaining valid passports, visas, permits, and insurance.
- San Luxury Trekking can assist with visa guidance, permits, and necessary documentation.
- Failure to obtain required documents may result in trip cancellation without refund.
5. Health and Safety
- Travelers must disclose any medical conditions that may affect their trip.
- San Luxury Trekking provides professional guides and support but is not responsible for medical issues during the trip.
- Travel insurance covering medical emergencies, evacuation, and trip cancellations is strongly recommended.
6. Trip Itineraries
- Itineraries are subject to change due to weather, local conditions, or other unforeseen events.
- San Luxury Trekking will make reasonable efforts to adhere to the itinerary and maintain quality of service.
7. Responsibility and Liability
- San Luxury Trekking acts as an organizer and guide provider but is not liable for accidents, injuries, delays, or losses caused by third parties.
- Travelers participate at their own risk, especially in trekking, hiking, adventure, safari, or heli-tour activities.
8. Accommodation and Transport
- Lodging and transportation standards may vary by destination.
- All arrangements are made with reputable local partners; San Luxury Trekking ensures quality but cannot guarantee uniform standards across all locations.
9. Conduct
- Travelers are expected to behave responsibly and respect local culture, communities, and environment.
- San Luxury Trekking reserves the right to remove a traveler from the trip if their behavior endangers themselves, others, or the environment. No refund will be provided in such cases.
10. Intellectual Property
- All content, images, itineraries, and branding on San Luxury Trekking’s website or materials are owned by the company and cannot be reproduced without permission.
11. Governing Law
- These terms and conditions are governed by the laws of the country where San Luxury Trekking is registered.
- Any disputes will be resolved in accordance with local laws and regulations.
12. Amendments
- San Luxury Trekking reserves the right to update or modify these terms at any time.
- Travelers are advised to review the terms before each booking.
By booking with San Luxury Trekking, you acknowledge that you have read, understood, and agreed to these terms and conditions.
